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Warranty and Claims

WARRANTY AND CLAIMS PROCESS

At Exide we are committed to total customer satisfaction by providing quality products and service at all times.  Our batteries are covered by a free of charge replacement warranty that is backed by Australasia's leading battery supplier.

The purchase receipt should always be kept as proof of purchase.  Possible causes of battery failure that are not the result of faulty manufacture include:

  • Incorrect Charge Rates
  • High Loads
  • Faulty terminals
  • Sulphation
  • Excessive Vibration
  • Electrical System Faults
  • Stop/Start Motoring
  • After Sales Damage
  • Neglect or Misuse

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HOW TO CORRECTLY ADJUDICATE WARRANTY CLAIMS

Before accepting a Marshall or Exide branded battery as a warranty claim, please ensure you have completed the following warranty check procedures.  A battery is most likely to fail (due to a manufacturing defect) within the first 6 months of its life.

STEP 1 HELP YOUR CUSTOMER TO A TOTAL SOLUTION

  • Check proof of purchase
  • Date Code on battery corresponds
  • Check physical condition
  • Correct application of battery to vehicle
  • Check customer warranty registration details on DealerNET

 

STEP 2 CHARGE OR REPLACE?

  • Remember flat batteries are not warranties
  • Using a quality Exide Battery Tester or similar, check state of charge.  If just flat RECHARGE!
    • Hydrometer - check all cells and ensure above 1.225 S.G.
    • Voltmeter - ensure open circuit voltage above 12.4V
    • Digital Tester - test according to instructions

 

STEP 3 REPLACE

  • If proven faulty retain battery and copy of purchase receipt or warranty registration for your Sales Representative

 

REMEMBER - Warranty applies to the battery and the replacement battery - totally

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WARRANTY ADJUDICATION GUIDE

 

Time in service Comments Chances of being a genuine warranty (manufacturing fault)
4 weeks or under Chances are the vehicle has a further problem other than the battery.  An electrical systems check may not have occurred originally 5%
1 - 6 Months See previous point – the majority of manufacturing faults will occur in this period 20%
6 – 12 Months See previous points – the longer the battery is in service the less likely it’s a manufacturing fault.  Complete thorough check of battery & vehicle 10%
Over 12 Months Highly unlikely to be a manufacturing fault.  Failure at this stage of the application is usually due to the vehicle/driving characteristics.  Very high or low KMS, frequent start/stopping, unusual high demand applications etc. 5%
All Batteries Total Number of actual manufacturing defects Under 1%

Based on Marshall tear-down analysis

 

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DATE CODE INTERPRETATION

Step 1 - Locate the date stamp in the battery using the location column below.  Some batteries may have more than one code (engraved or heat stamped).  Step 2 - Record the correct code using the digits column from the table below and country of origin.  Step 4 - Interpret the code.

COUNTRY DIGITS LOCATIONS REGIME EXPLANATION
Australia 9 Top DDMMMYYTTTT D=Day of month (02=2nd)
Philippines 7 Top YMMDDPS M-Month (A-L > E=May)
Korea 5 Top FPYMD MM=Month (07=July)
USA 10 Back Side FPSMMMDDYY MMM=Month (Oct=October)
Portugal 7 Top YMMDDPS Y=Year (14=2014)
Germany   Top   P=Production Line