WARRANTY AND CLAIMS PROCESS
At Exide we are committed to total customer satisfaction by providing quality products and service at all times. Our batteries are covered by a free of charge replacement warranty that is backed by Australasia's leading battery supplier.
The purchase receipt should always be kept as proof of purchase. Possible causes of battery failure that are not the result of faulty manufacture include:
- Incorrect Charge Rates
- High Loads
- Faulty terminals
- Excessive Vibration
- Electrical System Faults
- Stop/Start Motoring
- After Sales Damage
- Neglect or Misuse
HOW TO CORRECTLY ADJUDICATE WARRANTY CLAIMS
Before accepting a Marshall or Exide branded battery as a warranty claim, please ensure you have completed the following warranty check procedures. A battery is most likely to fail (due to a manufacturing defect) within the first 6 months of its life.
STEP 1 HELP YOUR CUSTOMER TO A TOTAL SOLUTION
- Check proof of purchase
- Date Code on battery corresponds
- Check physical condition
- Correct application of battery to vehicle
- Check customer warranty registration details on DealerNET
STEP 2 CHARGE OR REPLACE?
- Remember flat batteries are not warranties
- Using a quality Exide Battery Tester or similar, check state of charge. If just flat RECHARGE!
- Hydrometer - check all cells and ensure above 1.225 S.G.
- Voltmeter - ensure open circuit voltage above 12.4V
- Digital Tester - test according to instructions
STEP 3 REPLACE
- If proven faulty retain battery and copy of purchase receipt or warranty registration for your Sales Representative
REMEMBER - Warranty applies to the battery and the replacement battery - totally
WARRANTY ADJUDICATION GUIDE
|Time in service||Comments||Chances of being a genuine warranty (manufacturing fault)|
|4 weeks or under||Chances are the vehicle has a further problem other than the battery. An electrical systems check may not have occurred originally||5%|
|1 - 6 Months||See previous point – the majority of manufacturing faults will occur in this period||20%|
|6 – 12 Months||See previous points – the longer the battery is in service the less likely it’s a manufacturing fault. Complete thorough check of battery & vehicle||10%|
|Over 12 Months||Highly unlikely to be a manufacturing fault. Failure at this stage of the application is usually due to the vehicle/driving characteristics. Very high or low KMS, frequent start/stopping, unusual high demand applications etc.||5%|
|All Batteries||Total Number of actual manufacturing defects||Under 1%|
Based on Marshall tear-down analysis
DATE CODE INTERPRETATION
Step 1 - Locate the date stamp in the battery using the location column below. Some batteries may have more than one code (engraved or heat stamped). Step 2 - Record the correct code using the digits column from the table below and country of origin. Step 4 - Interpret the code.
|Australia||9||Top||DDMMMYYTTTT||D=Day of month (02=2nd)|
|Philippines||7||Top||YMMDDPS||M-Month (A-L > E=May)|
|USA||10||Back Side||FPSMMMDDYY||MMM=Month (Oct=October)|